earlier in the week, but we do everything we can to get your repair taken care of as quickly as possible. You can expect us to schedule your work for the following business day from the date of notice. However, during the summer months and after large storms we may have a 2-3 day delay for your appointment. We wait until the day comes to an end to map out and schedule appointments starting from one side of town and working our way to the other.
In most cases, we are unable to provide same day service. During high volume periods like summer season, we are generally 2-3 days out for appointment schedules.
We will arrive and professionally repair your pool equipment. We may ask for model or make information from your equipment or pictures so we can have parts on hand to complete your repair on the first visit. It is not always possible to have parts on hand the first visit due to needing to wait for the supplier, but we have well stocked vehicles with a plethora of pool parts.
16 plus motors are on all vehicles truck stock. We don’t need to know what kind of motor you have; we will come prepared and ready to get your motor repaired or replaced. We have new and rebuilt motors; a rebuilt motor has new bearings, terminal boards, capacitors, and as needed end bells, fan blades replacement etc… Rebuilt motors can last years with proper maintenance of your pump.
Arizona State Legislature actually has a law about variable speed pool pump motors. New pools are required to have variable speed pool pumps. We receive a lot of requests to remove the old single stage pool pump, and replace with the higher efficiency variable speed pool pump. Arizona Revised Statutes at www.azleg.gov, Title 44-Trade and Commerce, Chapter 9, Article 19 under subsection 44-1375.01
If we are able to repair your pool pump with a single speed rebuilt motor, we are within the law to do that through your home warranty provider. If you need a new pump and motor, a variable speed pump and motor will be installed. These regulations apply to filtration pumps only. These regulations do not apply to in water-feature pumps, spa jet pumps, floor cleaning system pumps, or any other auxiliary pumps other than the main filtration pump.
Feel free to ask us the pros and cons of variable speed pumps and motors, and we would be happy to answer any questions you may have, including power savings, and other benefits such as freeze protection, and prime loss shutoff functionality built into many of these new pumps.
Single speed pool pump motors have open air vents at the bottom of the motor behind which are the motor’s electrical parts, and at times 
water makes contact with the motor causing the motor to instantly short out. We encounter a lot of calls after heavy rains due to water damage to the pool pump. Lack of proper drainage around pool equipment area is the main reason for the damage to the pool pump.
Please ensure that water doesn’t pool or slope towards your pool pumps. If your equipment area is surrounded by block walls, make sure you have a drainage to allow water to drain. Unfortunately if your motor is shorted out from water damage, many home warranty plans do not cover replacement due to water damage.
We also service portable spas. Portable spa parts not widely available in the valley, as there is one primary portable spa parts distributor locally. The majority of our truck stock parts are pool equipment parts. In most cases, portable spa repairs require more than one visit to complete. The first visit to diagnose your issue, and follow up visits are to complete the repair.
Outside Influences-Although your pool equipment could be fully functional today, it may not be fully functional tomorrow. Why?
A pool is a system made up of a pump, filter, heater, plumbing, valves and other components poolside. Weather can cause leave, dirt and other flying objects to enter the pool, and without proper maintenance problems can creep up quickly as well. A pool requires constant maintenance, even in the winter when not being used. This is completely different from appliances like your stove or air conditioner. Those appliances are not affected by outside weather like the pool is. It is important to realize that although you had a pool part repaired, maintenance and regular inspection is done. Quite the opposite. The pool pump basket needs to be checked weekly. The water chemistry needs to be checked and balanced weekly, and more.
Homeowner Influence– Adjusting valves and components at the pool equipment without full understanding what they do can negatively impact the system. This can create problems with the way the equipment operates as well as be a safety issue. If you do not fully understand how to operate your system, we are happy to educate you on your system and its components.
Please remember that a swimming pool has multiple components which can and will eventually need service and repair. When we come out to repair a pool part, we don’t always inspect the entire system. If you would like your entire system inspected when we are doing a repair, please let us know. Without a full inspection, if we came to repair a salt cell, and that’s it, your pool pump may be working– but on it’s last leg getting ready to fail.
We advise homeowners to become familiar with their home warranty coverage. We diagnose what component failed and to report back to the home warranty company how that component failed. The warranty company is responsible for making coverage decisions. In the event something is not covered, we will provide you an estimate for the repair.
Please leave your service call fee through the warranty company out at the pool equipment. We accept checks made out to Pool Butler. We can also accept credit cards and cash. We accept all major credit cards including AMEX.
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